Veterinary Clinics
After-hours calls answered, emergencies escalated.
Pet owners call when they're worried, not when you're open. NightShift answers with the right questions, books the exam, and gets a human on the line when it matters.
Why clinics use it
Careful with your callers and your team.
Your escalation rules come first. Everything else — bookings, refills, boarding — gets handled so your staff isn't on the phone at midnight.
Your triage rules, followed exactly
You define what's urgent. The receptionist asks your questions and acts on your thresholds.
Emergencies reach a human fast
Urgent calls are routed straight to your on-call vet or partner emergency hospital — with context.
Exams and follow-ups booked
Wellness visits, sick visits, dentals and recheck appointments land in your calendar.
Refill requests captured
Pet name, medication and pharmacy details taken accurately, ready for approval in the morning.
Boarding and grooming enquiries
Dates, species, size and vaccination questions handled without tying up your team.
Never clinical advice
The receptionist never diagnoses or advises treatment. Distressed callers get a human immediately.
Veterinary questions
What practice managers ask us.
How do you decide what's an emergency?
You write the list during onboarding — hit by car, seizures, bloat, difficulty breathing, unable to stand, toxin ingestion, and anything else you specify. Those calls escalate immediately.
Will it give medical advice to worried owners?
Never. It gathers information, expresses appropriate urgency, and routes the caller to your on-call vet or the emergency hospital you nominate.
Can it take refill requests overnight?
Yes. It captures pet, medication, dose and pharmacy, then queues it for your team to approve when you open.
Give your on-call staff their nights back.
Send us your triage rules and we'll build them into your receptionist.