FAQ
Questions, answered plainly.
If something isn't covered here, ask our AI assistant or call the main line and a human will pick up.
Setup
Getting started.
How long does setup take?
One onboarding call plus a short review of your call flow. Most clinics are live within a few business days.
Do we change our phone number?
No. You keep your number and carrier. You just set up forwarding — always, after hours, or on no-answer.
Does our team have to learn anything?
Nothing changes for your staff. Calls, bookings and summaries land in the tools you already use.
On the phone
How calls are handled.
Does it sound like a robot?
No. It's a natural voice trained on your services, hours and policies. Most callers assume they're speaking to your front desk.
What if it doesn't know the answer?
It says so, takes the caller's details, and hands it to your team — or transfers to a human if your rules say to.
What happens in an emergency?
Your escalation rules trigger and the caller reaches a person immediately, with the context already gathered.
Can it book into our calendar?
Yes — Google Calendar or Microsoft Outlook / Office 365, respecting service durations, providers and buffers.
Trust & pricing
Privacy, limits and cost.
We'd rather say "we don't do that" than overpromise on your clinic's behalf.
Is our patient information safe?
We're privacy-first: we collect only what's needed to book or triage a call, and never publish clinical advice. We don't claim HIPAA compliance — we'll walk your team through exactly what is stored and for how long.
Does it give medical or veterinary advice?
Never. It answers logistical and service questions only, and routes clinical questions to your providers.
How much does it cost?
Starter, Growth and Premium plans, month to month, with a one-time build fee. Exact pricing depends on call volume and integrations, so we quote after a short call.
Can we cancel?
Yes. Every plan is month to month with no long-term contract.
Ready to stop missing calls?
Set up takes one call. We build your receptionist, you keep your number, and your team keeps working.