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NightShift

How it works

From missed call to booked appointment.

No new hardware, no new number, no change for your staff. One onboarding call and your phone stops going to voicemail.

The process

Six steps to a front desk that never sleeps.

  1. 01

    Onboarding call

    We spend 30 minutes on your services, providers, hours, pricing ranges, policies and what you never want said on the phone.

  2. 02

    We build your receptionist

    Your call flow, greeting, triage questions and escalation rules are written and tested against real scenarios from your clinic.

  3. 03

    You hear it live

    We text you a demo number. Call it, push on it, tell us what to change. We adjust until it sounds like your front desk.

  4. 04

    Forward your line

    Keep your number. Forward all calls, after-hours only, or on no-answer. Your carrier change takes a few minutes.

  5. 05

    Calls become bookings

    Callers get answered on the first ring, appointments land in your calendar, and every caller is logged with intent and urgency.

  6. 06

    Emergencies reach a human

    Your rules decide what's urgent. When they trigger, the caller is routed to your on-call person immediately.

On a call

What the caller actually experiences.

The receptionist greets them by your clinic name, answers the question they called about, and moves them to a booking — or to a human if it's urgent.

Answered, first ring

No hold music, no phone tree. A natural voice using your greeting and your hours.

Qualified in seconds

New or existing? Which service? How urgent? Only questions your team would actually ask.

Booked or escalated

Appointment confirmed into your calendar, or handed to your on-call human with context.

Ready to stop missing calls?

Set up takes one call. We build your receptionist, you keep your number, and your team keeps working.